Design As the leader of this cocreation camp

JOSNA777

Training, implementation plan production, etc. Operation of service and industryresearch collaboration "Operations" is an advanced topic. When the company has completed the basic work of service, if it wants to go further, it needs to think about how to "operate". Experts and students from the “Customer Success CoCreation Camp” provided some good operational ideas Establish a dotted line team "data team" to organize and analyze all daily problems, requirements, bugs, and release issues, and produce corresponding reports to help and promote product stability A "product operations" position is set up within the R&D team. In addition to keeping records for R&D, optimizing the quality of R&D, and improving problemsolving efficiency, R&D will


also mark which issues are "bad cases" that CSM should Austria WhatsApp Number master but directly draw away technical resources. Reversely improve CSM’s ability to master products According to the company's organizational structure, some operational indicators are formulated for management, including demand online rate, bug repair rate, problem failure rate, and release impact rate. Make requirements to the technical team based on indicators. At the same time, when doing sorting and analysis, we need to identify the knowledge that needs to be mastered by the business, and require a "selfclosed loop" when transferring problems. Find some TOP difficulthighfrequency issues every quarter and proactively tackle them or provide training. Find ways to quantify





“results”. There are also some excellent practices. Due to the large amount of contextual information, I will not describe them one by one here. Summary Principles of IndustryResearchService Collaborative , I can’t just list everyone’s best practices. Here, based on my previous knowledge and this very valuable discussion, I summarize the organizational collaboration design principles of industryresearchservice In the early stages of a startup team, the more mixed the positions, the better. From founders to production and research, everyone has to contact customers on the front line, get firsthand customer feedback as quickly as possible, and quickly iterate products.